My Ride Doesn't Appear
Give it a few minutes, then try the manual sync button. Still not working? Check your connection in Settings.
Last updated: Jun 2026
You just finished a ride, you're excited to see the data, and... it's not there. Don't panic — this is usually easy to fix.
First, wait a minute
Activities typically appear within a few minutes after your device uploads them. Sometimes servers are slow. Sometimes your device takes a while to upload. A little patience usually solves it.
Try manual sync
Go to Activities and click the "Sync" button. This forces FormBeat to check for new activities right now. Refresh the page after clicking.
Check your connection
In Settings > Connections, verify that your data source shows as connected. Connections can sometimes expire or get disconnected. Reconnecting takes just a few seconds.
Still stuck?
Drop us a note at [email protected] with the activity date and we'll sort it out.
